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Quick Shoutout for Prosoft Engineering’s Great iPad Service

April 3, 2011

Update: April 10, 2011 – I got four disks back on Saturday – two PC, Two Mac – as Gordon Bell says they ran the CF Card through both versions of their software. It appears that all the jpgs that were damaged have been restored – great news! Again – I offer my thanks to Mr. Bell and everyone at Prosoft for their help in restoring my photos. We’ll certainly point folks who come into MacRecycleClinic’s Monday clinic to them when Mac users with corrupted flash cards come our way.


I wanted to give a quick “Thank You” to Prosoft Engineering / The Data Rescue Center in Livermore, California. I tried to upload photos from a Compact Flash card to my iPad 1 and a number of the photos got corrupted. Prosoft – through its JoeSoft subsidiary – offers a program called Klix that is designed for digital picture recovery. I purchased the program – but it was only able to recover one of the photos on the card.

When I reported the problem to the company, owner Gordon Bell sprang into action – and asked me to send my old 8GB card to him so they could check out the problems associated with importing photos into an iPad (via the USB dongle and a Sony card reader in this case). Gordon sent me a new – and better – 8GB card in return. Excellent service! I may not be able to get those photos back, but I will continue to be a customer of JoeSoft. (In fact I already own Drive Genius 3 to help keep my hard drive healthy.)

Not a lot of research has been done on issues related to the direct import of photos into the iPad – let us know if you have had any and we’ll compile them here. This could well be an issue our folks at the Mac Recycle Clinic might come up against in the future, so any information – and how you might have dealt with it – would be appreciated.

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